Community Support Specialist

The opportunity

About the job

Support community members and keep discussions constructive and well organized.

Help members of a fictional online community find useful answers and take part in constructive discussions. The sample role combines member support, moderation handoffs, and well-organized community guidance.

What you’ll do

Responsibilities

• Answer member questions and direct them to useful resources.
• Review discussions using documented community guidance.
• Escalate unclear moderation cases with context.
• Maintain community FAQs and support notes.

What you’ll bring

Qualifications

• Examples of community support or moderation work.
• Sound judgment and respectful written communication.
• Comfort using Intercom or similar support tools.